PRIVACY POLICY
1. Who We Are
Home From Home Support Limited is a company registered in England and Wales with company number 14317341whose registered office is at Mynyddislwyn Offices, Bryn Road, Pontllanfraith, Blackwood, Caerphilly, NP12 2BH
All references to “we”, “us” or “our” in this policy are to Home From Home Support.
If you have any questions about this Privacy Policy or the way in which we use your information, please contact us using the details at the end of this statement.
2. Controller
Unless otherwise stated, Home From Home Support Limited is the Data Controller of the personal data we process. This means we determine what personal data is collected and how it is used.
3. Family Members, Representatives and Advocates
Where you are acting on behalf of a service user, we may collect:
• Name and contact details
• Relationship to the service user
• Authority to act on their behalf
4. Referring Authorities and Professionals
Where referrals are made by local authorities, health boards or partner agencies, we may process personal data required to assess and deliver care services.
5. Job Applicants and Employees
If you apply to work with us, we may collect:
• Name, contact details and employment history
• Qualifications and training records
• Right-to-work documentation
• DBS and safeguarding information
• References
For employees, we also process payroll, pension and HR-related information in accordance with employment law.
6. Website Users
When you use our website, we may collect:
• Contact form submissions
• Cookie and analytics data
• Technical information such as IP address and browser type
Please refer to our Cookie Policy for more information.
7. How We Use Your Information
We use personal data for the following purposes:
• To assess and deliver safe, person-centred care
• To communicate with service users and their representatives
• To comply with safeguarding and regulatory obligations
• To manage referrals and care planning
• To process job applications and employment matters
• To improve our services and website functionality
• To comply with legal and contractual obligations
8. Lawful Basis for Processing
Depending on the circumstances, we rely on one or more of the following lawful bases:
• Performance of a contract
• Compliance with a legal obligation
• Legitimate interests
• Consent
• Provision of health or social care (for special category data under Article 9 UK GDPR)
9. Who We May Share Your Data With
We may share personal data where necessary with:
• Local authorities and commissioning bodies
• Health boards and NHS professionals
• Regulatory authorities
• Safeguarding bodies
• Professional advisors and auditors
• IT and secure service providers
• Law enforcement agencies where required by law
We do not sell personal data to third parties.
10. Keeping Your Data Secure
We implement appropriate technical and organisational safeguards to protect personal data. These measures include:
• Secure IT systems
• Restricted access to sensitive information
• Staff training on data protection and confidentiality
• Encryption where appropriate
While we take all reasonable steps to protect personal data, transmission of information over the internet is not completely secure.
11. International Transfers
We do not routinely transfer personal data outside the UK.
Where third-party service providers process data outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection legislation.
12. Retention of Data
We retain personal data only for as long as necessary for the purposes for which it was collected.
As a general guide:
• Enquiries: retained for up to 6 months
• Employment applications: retained for up to 12 months
• Care records: retained in accordance with statutory guidance applicable to health and social care providers
• Marketing communications: retained until you unsubscribe
Retention periods may vary depending on legal and regulatory requirements.
13. Your Rights
Under data protection law, you have the right to:
• Request access to your personal data
• Request correction of inaccurate information
• Request erasure where applicable
• Restrict or object to processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office
More information is available at www.ico.org.uk.
To exercise your rights, please contact us in writing using the details below.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website.
15. Contact Us
Home From Home Support
Address: Mynyddislwyn Offices,Bryn Road,Pontllanfraith,Blackwood,Caerphilly, NP12 2BH
Email: [email protected]
Telephone: 01495 239341